How can I initiate a return for a product?

Modified on Thu, 02 Nov 2023 at 08:49 PM

To initiate a return for a product, please log in to your Merchant Portal and refer to the "Returns" or "My Orders" section. Locate the order containing the item you want to return and follow the instructions to initiate the return process.  

Step 1: Create a return order and enter a valid email id. 

Step 2: The confirmation email will be sent to the “Customer(Merchant) email address. Click on the “Link” button underlined in the email id. 

Step 3: On clicking on the Link button redirected to the “Confirmation” page, Click on “Send OTP to +65—-----” 

Step 4: Enter the OTP sent to the mobile number and click on the “Next” button 

Step 5: Clicking the “Next” button redirected to the “Reschedule” page, then click on the “Reschedule” button select the date and click on “Confirm” button. 

Step 6: On confirming the date the success message is displayed. 

Step 7: Once the order is confirmed go to Manage shipment→Click on Particular order → Print label. 

If you need further assistance, you can refer to the Merchant Portal User Guide here

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