Can I request a refund for overpayment or billing errors?

Modified on Thu, 2 Nov, 2023 at 8:37 PM

Sometimes, billing errors could have stemmed from inaccurate dimweight reconciliation, duplicate parcels, or other factors. If you believe you've been overcharged or there's a billing error, please contact our Merchant Support team with the relevant details. Our team will review your case and initiate a refund if necessary. 

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