How do I address disputes or discrepancies with customs authorities regarding my shipment?

Modified on Thu, 02 Nov 2023 at 08:14 PM

If you encounter disputes or discrepancies with customs authorities, it's important to communicate openly and provide any requested information promptly. If necessary, you can seek assistance from our customer support, who can guide you through the resolution process and provide any necessary documentation. 

You may find the links to the respective custom authorities of the destination countries in Janio's logistics network here

Should you encounter further issues, do feel free to reach out to our team for assistance. 

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