https://support.janio.asia/en/support/home 2025-05-18T08:00:36+00:00 always 1.0 https://support.janio.asia/zh-CN/support/home 2025-05-18T08:00:36+00:00 always 1.0 https://support.janio.asia/id/support/home 2025-05-18T08:00:36+00:00 always 1.0 https://support.janio.asia/en/support/solutions 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/zh-CN/support/solutions 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000195756 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions/51000195756 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/zh-CN/support/solutions/51000195756 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000195759 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions/51000195759 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/zh-CN/support/solutions/51000195759 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000195760 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions/51000195760 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/zh-CN/support/solutions/51000195760 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000195768 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions/51000195768 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/zh-CN/support/solutions/51000195768 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000196129 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions/51000196129 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000196523 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions/51000196523 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000196524 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/id/support/solutions/51000196524 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000229583 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000229585 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/51000264001 2025-05-18T08:00:36+00:00 always 0.8 https://support.janio.asia/en/support/solutions/folders/51000414484 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000414485 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000414486 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000414487 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000414488 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000414489 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000414490 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000414492 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415715 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415721 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415722 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415723 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415724 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415725 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415726 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415727 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415728 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415729 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415730 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415731 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415737 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000415738 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/folders/51000416651 2025-05-18T08:00:36+00:00 always 0.64 https://support.janio.asia/en/support/solutions/articles/51000370550-how-can-i-track-the-status-of-my-shipment- 2023-10-24T20:38:17+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370551-what-does-customs-clearance-mean- 2023-11-02T17:04:22+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370552-how-do-i-know-when-my-shipment-will-be-delivered- 2023-10-24T20:40:55+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370553-can-i-track-multiple-shipments-at-once- 2023-11-02T17:25:04+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370554-how-can-i-place-an-order-for-shipping- 2023-10-24T20:42:47+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370555-can-i-make-changes-to-my-order-after-it-has-been-submitted- 2023-10-24T20:43:15+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370556-how-do-i-cancel-an-order-that-i-no-longer-need-to-ship- 2023-10-24T20:44:03+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370557-can-i-track-my-order-s-status-after-it-s-been-processed- 2023-11-02T17:31:45+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370558-what-do-i-need-to-provide-to-track-my-order-online- 2023-10-24T20:45:34+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370559-can-i-track-multiple-orders-at-once-using-the-order-tracker- 2023-11-02T17:32:11+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370560-what-s-the-typical-processing-time-for-an-order-before-it-s-shipped- 2023-11-02T17:29:31+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370561-what-are-customs-duties-and-why-do-i-need-to-pay-them- 2023-11-02T17:33:14+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370562-how-can-i-find-out-the-customs-duties-for-my-shipment- 2023-11-02T17:34:50+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370563-what-documents-are-required-for-customs-clearance- 2023-11-02T17:35:16+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370564-how-can-i-ensure-smooth-customs-clearance-for-my-international-shipment- 2023-11-02T17:35:50+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370565-are-there-any-restrictions-or-prohibited-items-i-should-be-aware-of-when-shipping-internationally- 2023-11-02T17:37:30+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370566-what-is-a-harmonized-system-hs-code-and-how-do-i-determine-the-correct-code-for-my-product- 2023-11-02T17:38:53+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370567-can-i-request-assistance-with-customs-documentation-from-your-company- 2023-11-02T17:45:03+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370568-what-should-i-do-if-my-shipment-is-held-up-in-customs- 2023-11-02T17:41:35+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370569-how-can-i-stay-updated-on-changes-to-customs-regulations-and-requirements- 2023-11-02T17:42:35+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370570-what-is-the-process-for-importing-goods-subject-to-specific-regulations-or-permits- 2023-11-02T17:47:11+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370571-how-do-i-handle-customs-related-delays-or-issues-with-my-international-shipment- 2023-11-02T17:43:42+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370572-how-do-i-address-disputes-or-discrepancies-with-customs-authorities-regarding-my-shipment- 2023-11-02T17:44:55+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370573-are-there-any-additional-fees-or-charges-associated-with-customs-clearance- 2023-11-02T17:45:42+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370574-what-is-a-certificate-of-origin-and-when-is-it-required-for-international-shipments- 2023-11-02T17:46:22+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370575-how-do-i-declare-the-value-of-my-goods-for-customs-purposes- 2023-10-24T20:56:15+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370576-what-is-the-process-for-importing-goods-subject-to-specific-regulations-or-permits- 2023-10-24T20:56:44+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370577-what-documentation-is-required-for-international-shipments- 2023-10-24T20:57:25+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370578-what-is-a-certificate-of-origin-and-when-is-it-required-for-my-shipments- 2023-11-02T17:48:13+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370579-can-you-guide-me-on-completing-the-required-customs-declaration-forms- 2023-11-02T17:50:37+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370580-how-can-i-contact-customer-support-for-assistance-with-an-issue- 2023-11-02T17:54:01+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370581-what-is-the-average-response-time-for-customer-support-inquiries- 2023-11-02T17:57:45+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370582-what-steps-should-i-take-if-there-s-an-issue-with-my-order-or-shipment- 2023-11-02T17:58:31+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370583-how-can-i-view-and-download-my-invoice- 2023-11-02T18:00:13+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370584-what-should-i-do-if-i-notice-an-error-or-discrepancy-on-my-invoice- 2023-10-24T21:03:42+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370585-what-is-the-billing-cycle-for-my-account- 2023-11-02T18:06:02+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370586-what-should-i-do-if-i-didn-t-receive-my-invoice-or-billing-statement- 2023-11-02T18:07:12+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370587-can-i-request-a-refund-for-overpayment-or-billing-errors- 2023-11-02T18:07:58+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370588-what-is-the-due-date-for-my-invoice-payment- 2023-11-02T18:08:31+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370589-can-i-receive-a-copy-of-my-payment-receipt- 2023-11-02T18:09:01+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370590-are-there-any-additional-fees-associated-with-my-payment- 2023-11-02T18:10:11+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370591-what-happens-if-i-miss-a-payment-deadline- 2023-11-02T18:10:49+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370592-how-can-i-initiate-a-return-for-a-product- 2023-11-02T18:19:36+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370593-how-can-i-track-the-status-of-my-return- 2023-10-24T21:08:28+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370594-can-i-change-the-shipping-address-for-my-return- 2023-11-02T18:22:24+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370596-how-can-i-cancel-a-return-request- 2023-11-02T18:23:54+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370597-how-can-i-integrate-your-services-with-my-company-s-backend-systems- 2023-11-02T18:25:15+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370598-do-you-provide-apis-for-integration-purposes- 2023-11-02T18:25:48+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000370599-can-you-provide-assistance-during-the-integration-process- 2023-11-02T18:26:33+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371690-how-can-i-track-the-status-of-my-incoming-shipment- 2023-10-30T09:34:41+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371691-what-should-i-do-if-i-m-not-available-to-receive-the-package- 2023-10-30T09:35:13+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371692-what-should-i-do-if-my-package-is-marked-as-delivered-but-i-haven-t-received-it- 2023-10-30T09:35:44+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371694-what-should-i-do-if-my-package-arrives-damaged-or-in-poor-condition- 2023-10-30T09:36:54+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371695-can-i-request-to-open-and-inspect-the-contents-of-my-package-before-accepting-it- 2023-10-30T09:37:15+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371696-what-should-i-do-if-i-receive-the-wrong-package-or-an-item-is-missing- 2023-10-30T09:38:15+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371697-i-received-an-international-package-and-i-ve-been-asked-to-pay-customs-duties-how-can-i-handle-this 2023-10-30T09:39:35+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371698-what-documents-should-i-prepare-when-receiving-an-international-shipment- 2023-10-30T09:39:57+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371699-are-there-any-fees-associated-with-receiving-my-package- 2023-10-30T09:40:41+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371701-what-should-i-do-if-i-suspect-that-my-package-has-been-tampered-with-or-stolen- 2023-10-30T09:41:19+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371703-what-should-i-do-if-my-package-is-marked-as-delivered-but-i-haven-t-received-it- 2023-10-30T09:41:58+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371704-how-long-should-i-wait-before-reporting-a-package-as-lost- 2023-10-30T09:42:25+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371705-what-should-i-do-if-i-receive-a-package-but-the-contents-are-damaged- 2023-10-30T09:43:08+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371706-what-should-i-do-if-i-believe-there-are-items-missing-from-my-package- 2023-10-30T09:43:26+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371707-can-i-request-special-handling-for-electronic-devices-or-fragile-items-during-shipping- 2023-10-30T09:44:06+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371708-what-precautions-should-i-take-when-receiving-electronic-devices-or-fragile-items- 2023-10-30T09:44:26+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371709-is-there-a-maximum-size-or-weight-limit-for-packages-you-deliver- 2023-10-30T09:45:42+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371710-can-i-receive-packages-on-behalf-of-a-family-member-or-neighbor- 2023-10-30T09:46:18+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371711-is-it-possible-to-refuse-a-package-delivery- 2023-10-30T09:46:47+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371712-what-should-i-do-if-i-receive-a-package-with-perishable-items-like-food-or-flowers- 2023-10-30T09:47:25+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371713-can-i-request-specific-delivery-times-for-packages-containing-perishable-items- 2023-10-30T09:47:45+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000371714-what-should-i-do-if-my-package-was-delivered-to-the-wrong-address- 2023-10-30T09:48:44+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372594-what-does-the-statuses-in-the-parcel-tracker-mean- 2023-11-02T17:15:31+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372595-my-shipment-status-hasn-t-changed-for-a-while-is-this-normal- 2023-11-02T17:23:30+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372601-what-items-are-prohibited-for-shipping- 2023-11-02T18:30:54+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372602-are-weapons-allowed-to-be-shipped- 2023-11-02T18:31:34+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372603-is-it-possible-to-ship-food-items- 2023-11-02T18:32:30+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372604-can-i-ship-liquids- 2023-11-02T18:34:10+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372605-is-there-a-list-of-prohibited-items- 2023-11-02T18:35:07+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372606-how-do-i-properly-package-my-shipment-to-ensure-it-arrives-safely- 2023-11-02T18:36:48+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372608-what-should-i-do-if-i-accidentally-include-a-prohibited-item-in-my-shipment- 2023-11-02T18:38:06+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372609-how-can-i-dispose-of-prohibited-items-that-i-cannot-ship- 2023-11-02T18:38:47+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372610-how-can-i-prevent-accidentally-including-prohibited-items-in-my-shipments-in-the-future- 2023-11-02T18:39:58+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372611-can-you-provide-guidance-on-how-to-properly-declare-and-ship-restricted-items-that-are-not-prohibited 2023-11-02T18:41:39+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000372612-what-should-i-do-if-i-m-unsure-about-the-regulations-and-documentation-required-for-shipping-a-specif 2023-11-02T18:42:17+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000379777-what-is-malaysia-s-implementation-of-sales-tax-on-low-value-goods-import- 2023-12-12T13:07:20+05:30 always 0.512 https://support.janio.asia/en/support/solutions/articles/51000379778-why-am-i-charged-a-penalty-from-indonesian-customs-related-to-the-value-of-my-goods- 2023-12-12T13:11:45+05:30 always 0.512